Terms & Conditions.

These Terms & Conditions apply to all bookings, visits, and use of Eagle Bay's private golf simulator rooms and related services.

By making a booking or entering one of our venues, you agree to these Terms.

1. Who We Are “Eagle Bay”, “we”, “our”, or “us” refers to Eagle Bay Golf Ltd. “You”, “your”, or “Guest” refers to the individual making the booking and anyone they bring with them.

We may update these Terms from time to time. The version published on our website will always be the one in force.

2. Making a Booking All bookings must be paid for in full at the time of reservation unless explicitly stated otherwise. Bookings apply to a single simulator room for the time purchased. We may decline a booking or refuse entry where necessary for safety, security, or operational reasons. Bookings cannot be transferred, resold, or used for commercial purposes without our prior written permission.

3. Cancellations, Changes & Credits If you cancel 48 hours or more before your session start time, the full value of your booking will be placed into your Eagle Bay account as credit for future use. Cancellations made within 48 hours of the session start time are not eligible for refund or credit. If we are required to close due to an equipment fault, safety issue, or circumstances outside our control, we will issue credit for the affected booking.

Gift Cards and Topups cannot be exchanged for cash and follow the terms outlined in Section 10.

4. Arrival, Access and Entry You will receive digital access instructions before your booking, including access codes for the main door and the simulator room you have booked. Access is granted only for your booked timeslot. Access codes are issued for your booking only and must not be shared outside your group. You are responsible for any misuse of access codes linked to your booking.

You are responsible for ensuring all guests in your group follow these Terms and all safety guidance.

5. Using the Facilities All equipment must be used responsibly and in accordance with on-screen instructions and displayed safety notices. Only clean trainers or appropriate golf footwear may be worn. Golf spikes or footwear likely to damage flooring are not permitted. You may play your own music, provided it does not disturb neighbouring units or breach licensing requirements.

Eagle Bay operates as a self-service facility. No staff member will be present on site. Children must be supervised at all times by a responsible adult. The person making the booking is responsible for ensuring all guests are suitable to use the facilities safely.

6. Behaviour & Conduct We aim to provide a relaxed and enjoyable environment.

We reserve the right to end a session immediately and without refund or credit if: behaviour is unsafe or likely to damage equipment or property, guests are intoxicated or disruptive, instructions or safety guidance are ignored, or illegal or suspected illegal activity takes place.

7. Damage, Risk & Responsibility You are financially responsible for any damage caused by you or your group to the simulator, technology, furniture, or premises, excluding normal wear and tear. Damage to golf balls and tees is excluded. Use of our facilities is entirely at your own risk. Golf involves inherent physical risks, and safe swing practices and adequate spacing must be maintained at all times. Guests are responsible for their own safety and the safety of others in their group.

Eagle Bay accepts no liability for loss, theft, or damage to personal property brought onto the premises.

Nothing in these Terms limits our liability where injury or loss arises from a proven wilful act, negligence, or default by Eagle Bay or its authorised agents. Subject to this, use of the premises and facilities is at your own risk. Any accident, injury, or incident must be reported to us immediately using the contact details provided in your booking confirmation.

8. Health & Safety Only individuals physically able to participate safely should use the simulators. Please do not attend if you are experiencing symptoms of a contagious illness that could put others at risk. All guests must familiarise themselves with emergency exits and procedures. Any accidents, safety concerns, or equipment issues must be reported immediately using the contact details provided in your confirmation.

9. Gift Cards and Topups Gift Cards and Topups may be used for simulator time or eligible services at any Eagle Bay location.

Gift Cards and Topups are non-refundable and cannot be converted to cash.

Gift Cards and Topups are linked to the customer account used to purchase or receive them and are not transferable unless expressly permitted.

Gift Cards and Topups do not expire. We reserve the right to amend this policy with reasonable notice.

10. Memberships Eagle Bay offers membership packages that provide access to simulator time, booking privileges and additional benefits.   10.1 Membership Access & Use Memberships are intended for personal use only and may not be shared, transferred or resold. Access to the simulators is subject to the specific terms of the membership purchased, including session length, booking windows and concurrent bookings. Memberships are subject to fair and reasonable use to ensure availability for all members.   10.2 Bookings & Availability All simulator use must be booked in advance via our booking system. Memberships do not guarantee availability at specific times. Peak times may be subject to higher demand and limited access.

In line with the membership tier, we apply limits on: session duration number of active bookings advance booking windows   10.3 Guests Members may bring guests in accordance with their membership benefits. Where guest access is included, it applies only within the limits of the membership tier. Additional guests will be charged at the prevailing guest rate. The member making the booking remains responsible for all guests and their compliance with these Terms.   10.4 Payments Membership fees are payable in advance on a recurring monthly or annual basis, depending on the plan selected. By purchasing a membership, you authorise us to take payment using your selected payment method on a recurring basis. Membership fees are non-refundable except where required by law.   10.5 Minimum Term & Cancellation Where a minimum term applies, this will be clearly stated at the point of purchase. After any minimum term, memberships will continue on a rolling basis for a year. Cancellations must be made with at least 30 days’ notice for monthly memberships and annual memberships prior to the next renewal date, and will take effect at the end of the current billing period. No partial refunds will be given for unused time or early cancellation.   10.6 Fair Use, Misuse & Termination Memberships are designed for individual use and typical recreational play.

We reserve the right to: suspend or terminate memberships where there is misuse, including sharing access or repeated no-shows, or suspend or terminate a membership without refund where: these Terms are breached, behaviour is unsafe or inappropriate, or the membership is used in a way that undermines fair access for others.   10.7 Changes to Memberships We may update membership pricing, benefits, or structure from time to time. Where changes are material, we will provide reasonable notice in advance. Continued use of the membership after such notice constitutes acceptance of the updated terms.

11. Communication & Complaints For feedback or complaints, please contact us at hello@eaglebay.co.uk We aim to respond promptly and fairly.

12. Privacy We handle personal data in accordance with our Privacy Policy, which explains how data is stored, used, retained, and your rights under data protection law.

13. Legal Framework These Terms are governed by the laws of England and Wales.

Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.