Terms and conditions

These Terms & Conditions apply to all bookings, visits, and use of Eagle Bay’s private golf simulator rooms and related services. By making a booking or entering one of our venues, you agree to these Terms.

1. Who We Are

“Eagle Bay”, “we”, “our”, or “us” refers to Eagle Bay Golf Ltd.

“You”, “your”, or “Guest” refers to the individual making the booking and anyone they bring with them.

We may update these Terms from time to time. The version published on our website will always be the one in force.

2. Making a Booking

All bookings must be paid for in full at the time of reservation unless explicitly stated otherwise.

Bookings apply to a single simulator room for the time purchased.

We may decline a booking or refuse entry where necessary for safety, security, or operational reasons.

Bookings cannot be transferred, resold, or used for commercial purposes without our prior written permission.

3. Cancellations, Changes & Credits

If you cancel 48 hours or more before your session start time, the full value of your booking will be placed into your Eagle Bay account as credit for future use.

Cancellations made within 48 hours of the session start time are not eligible for refund or credit.

If we are required to close due to an equipment fault, safety issue, or circumstances outside our control, we will issue credit for the affected booking.

Gift Cards and Topups cannot be exchanged for cash and follow the terms outlined in Section 10.

4. Arrival, Access and Entry

You will receive digital access instructions before your booking, including access codes for the main door and the simulator room you have booked.

Access is granted only for your booked timeslot.

Access codes are issued for your booking only and must not be shared outside your group. You are responsible for any misuse of access codes linked to your booking.

You are responsible for ensuring all guests in your group follow these Terms and all safety guidance.

5. Using the Facilities

All equipment must be used responsibly and in accordance with on-screen instructions and displayed safety notices.

Only clean trainers or appropriate golf footwear may be worn. Golf spikes or footwear likely to damage flooring are not permitted.

You may play your own music, provided it does not disturb neighbouring units or breach licensing requirements.

Eagle Bay operates as a self-service facility. No staff member will be present on site.

Children must be supervised at all times by a responsible adult. The person making the booking is responsible for ensuring all guests are suitable to use the facilities safely.

6. Behaviour & Conduct

We aim to provide a relaxed and enjoyable environment. We reserve the right to end a session immediately and without refund or credit if:

behaviour is unsafe or likely to damage equipment or property,

guests are intoxicated or disruptive, instructions or safety guidance are ignored, or illegal or suspected illegal activity takes place.

7. Damage, Risk & Responsibility

You are financially responsible for any damage caused by you or your group to the simulator, technology, furniture, or premises, excluding normal wear and tear. Damage to golf balls and tees is excluded.

Use of our facilities is entirely at your own risk. Golf involves inherent physical risks, and safe swing practices and adequate spacing must be maintained at all times.

Guests are responsible for their own safety and the safety of others in their group.

Eagle Bay accepts no liability for loss, theft, or damage to personal property brought onto the premises.

Nothing in these Terms limits our liability where injury or loss arises from a proven wilful act, negligence, or default by Eagle Bay or its authorised agents. Subject to this, use of the premises and facilities is at your own risk.

Any accident, injury, or incident must be reported to us immediately using the contact details provided in your booking confirmation.

8. Health & Safety

Only individuals physically able to participate safely should use the simulators.

Please do not attend if you are experiencing symptoms of a contagious illness that could put others at risk.

All guests must familiarise themselves with emergency exits and procedures.

Any accidents, safety concerns, or equipment issues must be reported immediately using the contact details provided in your confirmation.

9. Gift Cards and Topups

Gift Cards and Topups may be used for simulator time or eligible services at any Eagle Bay location.

Gift Cards and Topups are non-refundable and cannot be converted to cash.

Gift Cards and Topups are linked to the customer account used to purchase or receive them and are not transferable unless expressly permitted.

Gift Cards and Topups do not expire. We reserve the right to amend this policy with reasonable notice.

10. Communication & Complaints

For feedback or complaints, please contact us at
[email protected]

We aim to respond promptly and fairly.

11. Privacy

We handle personal data in accordance with our Privacy Policy, which explains how data is stored, used, retained, and your rights under data protection law.

12. Legal Framework

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Privacy Policy

Eagle Bay Golf Sims Privacy Policy
Last Updated: 13/02/2026

1. Introduction

Eagle Bay Golf Sims (“Eagle Bay”, “we”, “us”, “our”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect your personal data when you:

Visit our website

Make a booking

Create an account

Visit or use our golf simulator facilities

Engage with us via social media, email or other communications

We process your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our services, you acknowledge this Privacy Policy.

2. Who We Are

Eagle Bay Golf Sims is operated by: Eagle Bay Golf Sims Ltd
Company Number: 16740693
Email: [email protected]

For the purposes of data protection law, Eagle Bay Golf Sims Ltd is the data controller responsible for your personal data.

3. What Personal Data We Collect

We collect different types of personal data depending on how you interact with us.

Identity & Contact Data

Full name

Email address

Telephone number

Address

Booking & Transaction Data

Booking history

Session dates and times

Payment confirmations

Transaction references

(Please note: we do not store full card details. Payments are processed securely by third-party payment providers.)

Account Data

Username

Preferences

Usage & Technical Data

IP address

Browser type

Device information

Website interaction data

Simulator usage data (e.g., session metrics linked to user accounts)

CCTV Footage

Our venues operate CCTV systems for:

Safety

Security

Crime prevention

This may include video recordings of individuals within our premises.

Marketing & Communication Data

Preferences for receiving marketing

Survey responses

Feedback and correspondence

4. How We Collect Your Data

We collect personal data in the following ways:

Directly From You

When you:

Book a simulator session

Create an account

Complete a survey

Automatically

When you use our website or digital systems, we may collect technical data via:

Analytics tools

Booking software platforms

From Third Parties

We may receive data from:

Payment processors

Booking platform providers

Website analytics providers

5. How We Use Your Data

We use your personal data to:

Provide Our Services

Manage and confirm bookings

Process payments

Provide access to simulator sessions

Operate & Improve Our Facilities

Analyse usage trends

Improve customer experience

Monitor safety and security

Communicate With You

Booking confirmations

Service updates

Customer support

Feedback requests

Marketing (Where Permitted)

Promotions

New venue announcements

Events and partnerships

You can opt out of marketing communications at any time.

Legal & Compliance Purposes

Fraud prevention

Health & safety obligations

Insurance claims

Legal requests from authorities

We only process your data where we have a lawful basis to do so, including:

Performance of a contract

Legal obligation

Legitimate interests

Consent (where required)

6. CCTV Use

CCTV operates at Eagle Bay venues for safety and security purposes.

Footage is stored securely

Access is restricted

Recordings are retained only as long as reasonably necessary

Footage may be shared with law enforcement where required

Clear signage is displayed at our venues informing visitors of CCTV operation.

7. Data Sharing

We do not sell your personal data.

We may share your data with trusted third parties who support our operations, including:

Payment processors

Booking software providers

Website hosting services

IT and security providers

Professional advisers (legal, insurance, accounting)

All third parties are required to:

Process data only under our instruction

Keep it secure

Comply with data protection laws

We may also disclose personal data where required by law.

8. Data Security

We implement appropriate technical and organisational measures to safeguard your personal data, including:

Secure booking systems

Encrypted connections (SSL)

Access controls

Password protection

Secure storage systems

While we take reasonable steps to protect your data, no internet-based system can be guaranteed 100% secure.

9. Data Retention

We retain personal data only for as long as necessary to:

Fulfil the purposes for which it was collected

Meet legal and regulatory requirements

Resolve disputes

CCTV footage is retained for a limited period unless required for investigation.

When data is no longer required, it is securely deleted or anonymised.

10. Your Rights

Under UK data protection law, you have the right to:

Access your personal data

Correct inaccurate or incomplete data

Request deletion of your data (where applicable)

Restrict processing

Object to processing

Request data portability

Withdraw consent (where consent is relied upon)

To exercise your rights, contact us at: [email protected]

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been handled improperly.

11. Cookies

Our website uses cookies and similar technologies to:

Enable core functionality

Improve user experience

Analyse website performance

You can manage or disable cookies through your browser settings. Some features of the website may not function properly if cookies are disabled.

A separate Cookie Policy may be provided where applicable.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.

13. Children’s Data

Our services are not specifically directed at children under 16 without parental supervision. If we become aware that we have collected personal data from a child without appropriate consent, we will take steps to remove it.

14. Changes to This Policy

We may update this Privacy Policy from time to time.

The most recent version will always be available on our website. Where changes are significant, we may notify users via email or website notice.

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us using the email address above.

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Eagle Bay Golf Sims

Premium indoor golf simulator experiences. Practice, play, and compete year-round.

Contact Us

[email protected]